-Can you ship to my city?
We ship to virtually every city in Australia on a regular basis. We don't ship overseas.
-Is there a minimum order?
No. There is no minimum order, you can order anything.
-What about my privacy?
We do not share or grant access to customer data to any party or entity outside our company.
-Do I have to share both my email and phone number?
No, you do not have to. You have the option to share one of them for tracking purposes, so that you are contactable should we or Australian post office needs to update you on your parcel.
-What if I'm not satisfied with my order?
We have a 100% product satisfaction guarantee. Simply stated, if you're not happy with any product, please contact us by phone or e-mail and we will make the situation right with you. We also accept returns due to product issues for 30 days for a 100% refund of the cost of the item/s.
- What is the shipping time?
We ship via Australia Post service, so don't guarantee a specific delivery time. But typical delivery time for express orders 1-2 business days, and for Standard orders is typically about 2-5 business days.
-What is your policy on returns?
You may return any package within 30 days, for any reason for a full refund of the cost of the product. Further, we'll pay the return shipping costs if the return is a result of an error on our part, such as you receiving damaged goods or an incorrect item (a very rare occurrence!). This policy does not apply to refused deliveries. If you refuse delivery of the product, a 100% refund of the cost of the product is provided once the product is returned to us, verifiable by the tracking number provided.
-What about taxes and duty?
You will not pay any taxes as the product is already in Australia.
-How can I pay?
We only accept PayPal at the moment.
- How will charges appear on my credit card statement?
Your charges will appear as "SP * Onlinetrading”
-How are the cigarettes packaged? Will they be damaged en route?
First, we wrap the box to protect it, then pack it securely into a sturdy cardboard shipping box. The shipping box is heavily sealed with packing tape. We very rarely have any issues with damage or quality. But when we do, we have a very simple solution - we're happy to re-ship your order to you, at our cost. No hassle, no debates, no problem.
-Will I get a Tracking number once I place my order?
Yes, you will get a tracking number as soon as we have processed and shipped your order.
-What if I have more questions?
Contacting us by email is best or by Live chat with us during business hours, sometimes even after business hours if we can. We're always pleased to assist!